Privacy Policy



Our Commitment

Change Agility (Pty) Ltd (“Change Agility”) is committed to protecting and respecting your privacy. This privacy policy sets out how Change Agility uses, protects and processes any information that we collect from you or that you provide to us.

Change Agility is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, then you can be assured that it will only be used in accordance with this privacy policy.

Change Agility has pre-emptively adopted standards that comply with the Protection of Personal Information Act (POPI Act) as well as the European General Data Protection Regulation (GDPR) in order to comply with the standards of our European and South African clients, candidates and stakeholders, and also to provide additional protection to our Australian, American and other clients worldwide.

Both the Protection of Personal Information (POPI) Act and the General Data Protection Regulation (GDPR) aim to harmonise data protection legislation, enhancing privacy rights for individuals and providing a strict framework within which commercial organisations can legally operate.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


Information Officer Contact Details


Physical:             Change Agility(Pty) Ltd, Halfway House, Midrand, 1685, Gauteng, South Africa


What data we collect from you

Change Agility collects Personal Data directly from you (via email, website forms, phone, and email or otherwise) as well as from other available sources to the extent relevant and permitted under the GDPR and POPI legislation. Subject to this applicable law we may collect the following information:

  • Name and job title
  • Contact information including phone number and email address
  • Links to your professional profiles available in the public domain e.g LinkedIn and/or corporate website
  • Your competences, skills, experience and education, e.g. your CV or resume, previous employments, educational details and qualifications, third party references
  • Your preferences, e.g. areas of interest as well as your preferred ways to be contacted by Change Agility
  • Other information relevant to roles and relevant industry news
  • Other information, such as information found from public sources as well as information depending on the position you are applying for, and where necessary for the recruitment activities. This will only be in the case of legitimate interest.

We will only collect sensitive personal data about you when absolutely necessary for our process. We will only process this data if you have given your consent for us to do so.


Technical Information

When you access our services online, our web servers automatically create records of your visit. These records typically include IP-address, access times, the sites linked from, pages visited, the links and features used, the content viewed or requested, browser or application type, language and other such information. When you use our services or otherwise interact with us over telecommunications networks, certain additional information, such as your mobile telephone number, may be transmitted to Change Agility by the telecommunications operator as a standard part of that communication.


Purposes of the processing and the legal basis for the processing

Change Agility will collect, use, store and otherwise process your Personal Data for the purposes of Change Agility’s recruitment, change management processes or resourcing activities. Additionally your personal data may be processed for other purposes such as relevant information we think will be of legitimate interest to you. We may also use your personal data to carry out our obligations we have entered into between you and us.

Our legal basis for the processing of personal data is our legitimate business interests, although we will also rely on contract, legal obligation and consent for specific uses of data.

We will rely on legal obligation if we are legally required to hold information on to you to fulfil our legal obligations.

We will in some circumstances rely on consent for particular uses of your data and you will be asked for your express consent, if legally required. Examples of when consent may be the lawful basis for processing include permission to introduce you to a client (if you are a candidate) or if we need to process ‘special categories’ of personal information.

Should we want, need or rely on consent to lawfully process your data we will request your consent orally, by email, or by an online process for the specific activity that we require consent for and record your response on our system.

Whenever necessary and subject to statutory record-keeping requirements, Change Agility will delete and/or anonymize Personal Data that is no longer needed.

If there has not been any recent activity between yourself and Change Agility, we may delete your profile after a reasonable time.

In further detail, Change Agility will process your Personal Data for the following purposes:


Communicating with you, in context of recruitment activities, such as:

  • To obtain additional information where necessary;
  • To inform you of available vacancies and relevant industry news;
  • To provide you with information relating to your application and to fulfil your requests.


Managing recruitment and resourcing activities, including activities related to organisational planning. In the course of our activities, we may use your information:

  • To set up and conduct interviews and assessments;
  • To evaluate, select and recruit applicants;
  • To conduct background and credit checks and assessments as required or permitted by applicable local law;
  • To contact third party references provided by you to evaluate your previous performances.
  • Or as otherwise necessary in context of our recruitment and change management activities.


Development of services

We may use your Personal Data to develop and improve our processes, websites and other related services. Where feasible, we use aggregated anonymous information in context of the development activities.


Legal and regulatory compliance, including obtaining and releasing Personal Data as required by law, judicial organizations or practice in order to comply with legal obligations imposed on us.


Transfer of your Personal Data

Change Agility will not sell, lease, rent or otherwise disclose your Personal Data unless you have given explicit consent. Change Agility may share your Personal Data if you have given your informed consent for Change Agility to do so.

We do not undertake automated decision making or profiling. We do however use our systems to search and identify personal data in accordance with the parameters set by a person. A person will always be involved in the decision making process


Security and controlling your personal information

We are committed to ensuring that your information is secure although unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, in order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We take reasonable steps to keep the personal data we possess accurate and to delete incorrect or unnecessary personal data. With respect to the processing of your Personal Data, you will always have the rights as provided by applicable local law.

In addition, this policy provides you the right to know what personal data we hold about you; to request incomplete, incorrect, unnecessary or outdated personal data deleted or updated as well as to object to Change Agility’s processing of your Personal Data on compelling legitimate grounds. There may be certain categories of information prescribed by applicable local law that Change Agility may lawfully withhold.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may use your personal information to send you promotional information about roles and market information which we think you may find interesting if you consent for Change Agility to do so.


Retention of your data

We understand our legal duty to retain accurate data and only retain personal data for as long as we need it for our legitimate business interests and that you are happy for us to do so.

We segregate our data so that we keep different types of data for different time periods.  The criteria we use to determine whether we should retain your personal data includes:

  • the nature of the personal data;
  • its perceived accuracy;
  • our legal obligations;
  • whether an interview or placement has been arranged; and
  • our recruitment expertise and knowledge of the industry by sector and job role.

We may archive part or all of your personal data or retain it on our financial systems only, deleting all or part of it from our main Customer Relationship Manager (CRM) system.

We may pseudonymize parts of your data, particularly following a request for suppression or deletion of your data, to ensure that we do not re-enter your personal data on to our database, unless requested to do so.


Your rights

You may choose to restrict the collection or use of your personal information in the following ways:

  • If you have previously agreed to Change Agility using and or storing your personal information you may change your mind at any time by writing to or emailing us at:
    • Change Agility(Pty) Ltd, Halfway House, Midrand, 1685, Gauteng, South Africa

Under the GDPR and Change Agility policies and procedures you have the right to:


Request Correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party in certain formats, if practicable.

The Protection of Personal Information (POPI) Act and the GDPR give you the right to access information held about you. We also encourage you to contact us to ensure your data is accurate and complete.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Change Agility may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st of March 2021.